Product Return and Refund Policy
Jumping Targets LLC values our relationship with you. We want you to be completely satisfied with your purchase. If for any reason you wish to return a Jumping Target® product, you may do so under the following policy, which applies to all returns, refunds and exchanges.
Product Returns Products may be returned within 15 days of purchase, provided that it is in unused, like-new condition and is being returned as a result of a manufactures’ defect or due to an error in processing or shipping. A manufactures’ defect must be discovered before the product is used. Due the nature of our products we are unable to ascertain if a product was damaged due to misuse or a manufactures’ defect once it has been used. To return a product, call our Customer Service Center at +1 (801) 923-3510. Be sure to have your order number handy. We will issue you a Return Authorization Number, which must be clearly marked on the outside of all packaging.
All returned products must be returned in the original packaging, including all items originally packaged with the product (documentation, user’s manual, accessories, etc). Products must be well packed in order to protect against loss or damage.
Shipping Returned products must be shipped to our Distribution Center at:
Jumping Targets LLC Attn: Returns 9579 South 500 west Sandy UT 84070
We will pay for shipping ONLY if the product is being returned due to an error in processing or shipping, or the product is defective. Otherwise, you are responsible for paying the shipping charges for any items returned or exchanged.
When shipping products back to us, forward to Jumping Targets LLC a copy and retain a copy of the tracking number from the shipping carrier for your records, so that all parties can track the shipment. Email tracking information to us at Support@Jumpingtargets.com. Products returned more than fifteen (15) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.
Damaged Items and Shortages Please report any damaged or missing items within seven (7) days of delivery by calling our Customer Service Center 801-923-3510 from 9AM to 5 PM Mountain Standard Time, Monday to Friday (excluding holidays).
Refunds Any refunds issued will be for the purchase price of the returned item(s), including any applicable taxes, shipping and handling Any rebate associated with the returned products will be voided.
Your refund will be issued in the form of an in-store credit or an exchange for an item of equal or lesser value. We will not under any circumstances issue a refund check.
Non-Returnable Items Clearance items and items sold at a discounted price are sold “AS IS” – no refunds, no returns on these items.
Custom designed / built / engineered products are non-returnable and non-refundable.
Undeliverable Merchandise You are responsible for all transportation and shipping fees on orders that are refused, returned to sender or undeliverable by our carrier.
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